FAQ


I want to include my logo on my awards. Do you accept digital artwork?

Yes, we do. We require a black and white camera ready or line drawing artwork in PDF or JPG files. Having trouble? Ask us about having your logo or artwork cleaned-up by our talented graphic design team.

What is the usual production time for my order?

Normal production time for orders is 5 working days. Custom ordered/designed pieces may take longer. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.

What is your Rush Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer a Rush service on many products- complete with personalized engraving and ready for presentation! This premium service is available for the following fee: Rush Service fee– 20% of order Rush Services are subject to availability and production capacity. Please contact our sales associates at (302) 999-9661 for more details. We’ll do everything in our power to make your awards program a success!

What other special services do you offer?

Fulfillment Services Want to establish a recurring recognition program but don’t want to store a lot of products? We offer complete fulfillment services as part of our extensive customer support program. We can maintain your inventory of gifts, awards, promotional products, etc. and have them personalized and shipped to your offices or event in plenty of time for presentation. As an additional commitment to you, we are also proud to offer our line of promotional products to be the perfect complement to your award. Insert your cards or letters with each package so your winner is sure to get your message of congratulations; give your special recognition with office and personal paraphernalia complete with your logo on it. Contact Noel Bryson for more details! champspecial@gmail.com or visit him on the web at www.champspecial.com or (302) 995-1711. Custom Design Services We maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. Let us turn your concepts into reality! Contact us today!

How much does engraving or etching cost?

Great question! All marble or wood based traditional trophies come with FREE engraving!! Wall hanging plaques are $0.10 per letter and unattached engraved plates are $0.20 per letter. We have several set-up features on our glass and acrylic pieces, as well as some specialized plaques. Our glass set-up fee is $35.00 and covers your etching and the etching of one logo into the glass. Acrylics are priced at $20.00 for a set-up fee and covers the same. We also have a wood-burn option available for wood plaques which is $35.00. If artwork is not submitted in the format that is needed to engrave your logo we can convert your artwork for a $25.00 set up fee. Set-up fees are an additional fee to the cost of the item. Please call us for questions.

Will I be notified when my order does ship?

Yes, we will email customers who placed online orders with notification that your order has shipped and can provide tracking information upon request. We will contact customers who placed “in store” orders by phone.

What methods of shipping are available and at what cost?

When you place your order, you will be offered several options for shipping, including local pick-up if you live in our area. The website will calculate all appropriate costs and add the shipping charges to your order. Some items cannot be properly calculated online and we will then weigh the items in store and add shipping charges manually based upon your method of choice (i.e. UPS ground, Next Day Air, etc.)

What if my awards arrive damaged or engraved incorrectly?

Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in every way possible.

Can I return any items for a refund?

No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received damaged or incorrect are eligible for refund consideration. We also require notice of damaged products within 48 hours of receiving package. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What methods of payment do you accept?

We will accept MasterCard, Visa, American Express, Discover at time of order. Your card will be charged when the order is shipped.

Will you sell or otherwise distribute my email address or other information about me?

Championtrophies.com will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission.

What if I have more questions?

Please contact us for more information or to answer any other questions not shown here.